Your membership includes unlimited access to 1-1 personal training with your chosen PT inside the gym premises.

Your agreement with UPT does not in any way link or have bearing on your agreement with the gym premises provider.

All clients have access to the UPT app to track and monitor progress. You also book your 1-1 sessions through this app and can communicate with the PT through the app also.

The UPT service allows individuals to utilise a personal trainer as many times as you like leading to greater commitment to the gym.

UPT offers this service at a fraction of the cost of a traditional personal trainer to encourage greater uptake.

UPT gives trainers the opportunity to prove themselves in an industry which is currently dominated by a select few individuals.

The UPT service aims to help the majority of people who want to utilise a PT but are unable due to financial cost and lack of perceived value.

UPT acts as a partner to assist PTs with growing their business and showing new clients what they can do.

We have to make it clear to our clients that your agreement is between yourself and UPT. Our agreements do not in any way pertain to that which you have with the gym provider where you have your membership. This means that if you are looking to utilise the UPT service that you will have to have a membership at that proposed gym.

First, we will introduce you to the personal trainer (PT) at your location, if you haven’t already met them in the gym. This allows you to get familiar with the PT you’ll be working with and provides the PT with essential information to help start your fitness journey.

You’ll communicate with your PT through the UPT app, which will be set up once we have your details for sign-up. During this process, we’ll collect your personal information, training habits, goals, and billing details for future payments.

If you’ve reached out and there’s currently no PT available at your gym, we won’t be able to accommodate you at this time. However, we are constantly expanding and, if there is enough interest at a gym that can support our services, we will try our best to assign a PT to that location.

Once you’re set up, you’ll have time to familiarize yourself with the app, including your initial training plan based on your gym’s equipment and your preferences. The app also features an exercise library to help you master techniques when the PT isn’t with you.

After all fees are paid and we have the necessary information, you can start booking sessions through a user-friendly scheduling link in the app. PTs have set availability throughout the week, so we recommend checking their availability before signing up to ensure it aligns with your schedule. Please note that we typically have one UPT per gym, so availability may be limited.

To enhance client experience, we have booking parameters: sessions can’t be booked more than 48 hours in advance, nor less than 4 hours prior. This ensures fair access to desirable times for all clients.

For quality control, we conduct monthly check-ins to make sure you’re satisfied with the service. These check-ins help us determine whether any adjustments are needed in your exercises, training style, or intensity, ensuring you remain engaged and always receive the highest standard of training.

We look to work with keen and invested individuals who we see the potential that no one else does. We give trainers the opportunity to show their personal worth in a service which provides so much to clients. We vet all of our PTs and go through an intense screening process to ensure that all of the PTs that we partner with are to a high standard professionally and personally and intellectually when it comes to Personal Training. This ensures that the PTs who are operating under the UPT banner are representing our business in the best light but also representing the best version of personal training to the clientele. You can find information on our PTs and their location on our ‘Find a UPT” section of the website.

We offer the first session free as standard with all of our UPT’s at all locations so if you are interested in booking a first free session, find the PT you want to use and follow their free session link to book your session straight into their diary.

We work with our PTs to ensure that they have a minimum of 45 hours of availability per week so that they can service a maximum of 15 clients. This availability will always cover at least morning peak times, evening peak times or both to ensure client satisfaction at most desirable times. Similarly to any PT service, a PT only has so much available time to service clients – this cannot be helped. We do however make the process of booking sessions as easy as possible with our booking system.

Clients can also pay an additional £50 also, to add nutritional planning to their plan – similar to how this would be managed with an online coach

The UPT app is used to manage everything with regards to your account. This includes billing, progress tracking and session bookings. Upon your sign up as a client, we would have set you up with your UPT log in so that you are ready to get started. You would also use this app to communicate with your PT. The UPT app also includes an exercise library which PTs are either able to refer to themselves or to aid their clients when instructing on new exercises. To book sessions, you would simply need to click your booking link which they’ll find inside your app. Then from there the process is very straight forward in booking date and time and workout. The only times that clients shall be able to book are for the times that the PT has made themselves available. Any and all bookings are taken through this app to ensure that client experience is maintained to a high standard and so there is no confusion with client bookings.